When it comes to dealing with clients and trying to keep good relationships going, one of the most difficult tasks you may find is learn how to say NO.
Recently, I had to say NO to a client. It took me around 30 minutes to think of the right words to communicate to them that, the project that they needed me for, was not going to happen. This was a difficult decision, because something I always try to avoid is to tell a client that I can’t help them come up with a solution, even if it takes asking for an extra set of hands to get the job done, and as difficult as things may sound, I like to think that it’s always doable.
But after learning from bad experiences, and going through many many headaches (after saying YES), there just comes a point where you really have to let the client know that, no matter how much you want to help them, the circumstances of the potential project will get in the middle of delivering a good quality job, on time, and with your peace of mind.
I think that you’re much better off committing to projects you know you will do on time and with quality, than saying yes to something you know will damage your business. At the end of the day, you and your client want to benefit from each other, and hopefully, your business growth will allow you to say YES to more opportunities while keeping a good reputation.